Refund Policy

Because rent payments are held in escrow rather than paid directly to a landlord, a refund is possible any time before the escrow hold is released:

Before move-in confirmation: if a property turns out to be misrepresented, unavailable, or you and the landlord agree to cancel, contact support to request a refund from the escrow hold.
During the waiting period after move-in confirmation: if something is wrong, raise a dispute before the hold period ends — this freezes the funds while our team investigates.
After escrow is released: once funds have been released to the landlord, a refund is no longer possible through the platform. This is why we recommend confirming move-in only once you're satisfied.

Tenant service fee

The service fee charged at booking is generally non-refundable once a booking is confirmed as paid, except where Search Ghana itself is at fault (e.g. a duplicate charge).

Refund method

Approved refunds are processed back through Paystack to the original payment method. As of this version of the platform, refunds are confirmed manually by a Super Admin after being reversed through the Paystack dashboard — see our Escrow Policy for how disputes are handled.

This page was drafted by Search Ghana to describe how the platform actually works. It is provided as a starting point and has not been reviewed by a lawyer — have it checked against current Ghanaian law before relying on it as a binding legal document.