Frequently Asked Questions

You choose: pay a flat monthly or yearly subscription for a lower commission rate on every rental, or list for free and pay a standard commission (currently 10%) only when a room is actually rented — you never pay anything upfront on the free plan. Exact pricing is on the Listing Plan page after you register as a landlord, estate owner, property manager, or agent.

Agents represent properties on behalf of other people, so we require a Super Admin to approve each agent account before they can publish listings — this protects tenants and landlords from unverified intermediaries. Landlords, estate owners, and property managers listing their own property do not need this approval.

Once the tenant confirms move-in and the escrow waiting period passes, funds are released and a payout is created to your registered Mobile Money number, minus the applicable platform commission.

Use the search bar on the homepage to search by keyword, or filter by region, town, price, bedrooms, and amenities. Every listing shown in search results has already been verified by our team.

No — browsing and searching is open to everyone. You only need to register when you want to save favorites, message a landlord, book a viewing, or make a payment.

Yes. When you pay for a booking, your money isn't sent to the landlord immediately — it's held in escrow by Search Ghana. Funds are only released to the landlord after you confirm you've moved in, and there's a short waiting period after that before release, giving you time to raise a dispute if the property doesn't match what was listed.

Payments are processed through Paystack, supporting Mobile Money (MTN, Vodafone, AirtelTigo) and card payments.

Don't confirm move-in. Instead, message the landlord through the platform or contact us to raise a dispute. As long as the escrow hold hasn't been released, our team can investigate and issue a refund if the listing was misrepresented.

Every new listing starts as a draft and must be submitted with at least one photo. Our moderation team reviews it before it appears in search results — listings can be approved or rejected with a reason, and rejected listings are never shown publicly.

Yes. Every listing has a message option that opens a conversation with the landlord or agent, and you can request a viewing appointment directly from the property page.